FAQ

Who Makes Your Garments?
 
ME, Rachel!  I am the one who answers your emails, makes each pattern from scratch, cuts and sews your garment and writes each thank-you note. Sometimes  when I am too busy I will employ help from my community for sewing or packaging.  In this case, I pay a competitive wage that reflects the high level of skill required. 
 
Where are you located? 
 
I work from a private studio in Montreal, Canada. If you are local to the area, please contact me at the ASK tab to book a free fitting in person.
 
Ethics
 
·All lingerie is made with Bamboo/Spandex, a sustainable and eco-friendly alternative. Read more below! 
·Swimwear fabrics are sourced from deadstock and local/family owned businesses, or are made in Canada
·All shipments are packaged in recycled /biodegradable bags
·Produced in a highly energy efficient workspace
·I buy materials and other items from other Etsy sellers and local craftspeople to support handmade in every aspect of my business
 
Why Bambo?
 
Bamboo is a luxurious, eco-friendly and sustainable fabric. If you've never used it, you won't want anything else next to your skin! These are just some of the reasons why I use bamboo:
 

•Softness - Softer than the softest cotton, Bamboo fabric has a natural sheen to the surface and feels similar to silk or cashmere. It has less shrinkage than cotton and does not pill.

•Regulates temperature- Bamboo is thermal regulating, anti-fungal, anti-static and will keep you cooler, drier, warmer and odor free. It wicks away moisture naturally, making it the perfect underwear layer

•Protective and Hygienic - Bamboo clothing is naturally anti-microbial requiring no harmful chemicals.

•Natural and Chemical-Free - Bamboo is grown without using pesticides or chemical fertilizers. Bamboo fiber is 100% biodegradable

•Less Resources Used- It requires a very small amount of water used to grow and has extremely fast regeneration. 

 

Turnaround Time
 
Each piece is hand made specifically for the person ordering it, and that means I make a brand new pattern every time! I am the only person sewing and running the company, so the wait time can fluctuate between 2-5 weeks
 
Shipping
 
All parcels are posted with Canada Post and transferred to regular mail in the delivery country (such as USPS). Standard mail does not come with tracking codes.
 
Items normally take between 4-10 business days for delivery in North America, and  3-6 weeks to the rest of the world.
 
Shipping upgrades are available for 10-day with tracking, 4-day or 2-day, and the prices depend on weight, size, and destination country. You can find these shipping options under the 'Shipping and Policies' tab of each item.
 
Occasionally, items do get held or checked by customs, as is normal for international shipping. I can not be held responsible for these inconsistencies, as they are random and unexpected, and I appreciate your understanding.
 
Rush Orders
 
48 hour Rush Upgrades are available here
 
The fine print: Excludes weekends and  holidays. Number of items does not count premade items like padding or premade sale items. Regular shipping rates apply - see above. 
 
Returns
 
Due to the customized nature, we do not accept returns simply for change of mind or if you have purchased the wrong size- so please choose carefully. Swim bottoms, one-piece swimsuits, bodysuits and underwear and not be returned or exchanged for hygienic reasons. 
 
In the event of a faulty or damaged product, please contact us immediately about your intention to return the item. If you believe your garment is faulty, we will only accept the return within 7 days of you having received the item.
 
Custom orders come with free alterations- I will pay for a tailor's bill  to have  the item altered within two months of delivery
 
 If you did NOT send me your measurements, it is your own responsibility to pick a correct size, and therefore I cannot offer a refund.  A size chart is posted on the items and it is the buyer's responsibility to check their measurements and message me with any questions BEFORE purchasing.
 
Can I Have Something Made That I Don't See Here?
 
Yes! I encourage you to send me reference photos or a description in the ASK! tab. I will let you know if it's something I can make, and provide a cost and time estimate. Please allow at least 4 weeks to have a custom piece designed and made. If we agree to make a custom piece, I will send as many sketches as necessary until we are satisfied.
 
Can I have a Different Cut for the Bottoms?
 
Yes! All swim bottoms, one piece swimsuits and underwear can be customized in cut for no extra charge. Please message me in the 'notes to seller' from the following choices: Boyshort, Moderate, Cheeky, Brazilian, or Thong 
 
All women's undies and swim bottoms can be made in a gaff cut for no extra charge.  Read more here.
Swimwear Cut Chart
 
Can I Add Lining or Padding?
 
We offer a range of padding, lining and bra inserts that can be purchased separately or sewn into your order. See all the options here
 
Garment Care
 
For all fabrics, wash in cold water and hang to dry. For swimwear, rinse in fresh water after every use and dry flat in the shade. Fabrics have been prewashed  in eco-friendly soaps to remove any chemical residue. Lace, Mesh, Fringe, Strapping (as in harnesses, suspender skirt, strappy bras, etc) and Eyelash lace should be hand washed and hung to dry.
 
What are the Fabrics Like?
 

Bamboo: Super soft with huge 4-way stretch. Anti-odor and regulates body temperature. 95% Bamboo, 5% Spandex

Swimwear/Activewear: 4-way stretch with soft touch.  80% Nylon, 20% Spandex

Ribbed Swim/Activewear: LuLu Lemon "Luon". Very thick, "BodyCon" fabric with slight ribbing and extreme 4-way stretch. Smooths  out the body and is extremely flattering. My personal favorite and a very popular fabric! 87% Nylon, 13% Lycra

Mesh: Powernet 4-way stretch holds you in and helps eliminate runs and tears. 100% Nylon

Lace: Two-way stretch with a slight raised texture. Delicate and light. Not recommended for high-support items. 100% Nylon

 

You can see larger photos of the fabrics here 

 

Thank you for shopping handmade with Origami Customs. You are contributing to an economy that values skilled trades, sustainability, and inclisivity